FAQ

1. What sizes do you offer?

  • We offer a wide range of sizes from S to XL. Please refer to our size guide for exact measurements to ensure the best fit.

 

2. How do I find my correct size?

  • Use our size guide, which provides detailed measurements for each size. If you’re still unsure, feel free to contact our customer service team for personalized assistance.

 

3. What materials are your clothes made of?

  • Our clothes are made from a variety of materials, including cotton, polyester, wool, and eco-friendly fabrics like bamboo and organic cotton. We list all fabric details in each product description.

 

4. Do you offer international shipping?

  • Yes! We ship internationally to most countries. Shipping costs and delivery times vary depending on your location.

 

5. What is your return/exchange policy?

  • We accept returns with 14 days of receiving your item(s) if it's faulty or damaged. Items must be unused and in the original condition. Return shipping costs are the customers responsibilities and non-refundable. If a refund is issued to you, return shipping costs will be deducted. Please visit our Returns & Exchanges page for full details.

 

6. How can I track my order?

  • Once your order ships, you’ll receive a tracking number via email. You can track your package on the courier’s website.

 

7. How do I care for my clothes?

  • We provide care instructions for each garment on the product page. Generally, washing clothes in cold water and air-drying them helps maintain their shape and longevity.

 

8. Are your clothes sustainable or eco-friendly?

  • Many of our pieces are made from sustainable materials, such as organic cotton, recycled fabrics, and eco-friendly dyes. We’re continuously working to improve the sustainability of our product lines.

 

9. What should I do if I receive a damaged or defective item?

  • If you receive a damaged or defective item, please contact us immediately with photos of the issue. We’ll assist you in processing a return or exchange.

 

10. Do you offer any sales or discounts?

  • Yes! We frequently offer seasonal sales, promotions, and exclusive discounts for newsletter subscribers. Be sure to sign up to stay updated.

 

11. How can I contact customer service?

  • You can reach our customer service team via email, phone (depending on our website). Our contact information is available in the "Contact Us" section.